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Discussion Starter #1
My dad is in hospital so I rode to his house (a 250 mile journey) to pick something up, then to the hospital (30 miles) all with no problem. But when I got back on the bike the key would not turn, though after much giving up and then one last try, it turned.

Foolishly I decided to stop at a supermarket on the way back and this time nothing would get it turning. Luckily I have a recovery service, but they could not fix it, and so then had to wait on a recovery truck. In hindsight I should have have it recovered home to London, but instead got us taken to my parent's house. Getting it on and off the truck with the steering locked was quite a thing!

The mechanic though said the problem was some of the pins in the barrel were stuck, which is what was stopping the key from turning. He tried lube and working them individually with a screwdriver down the barrel but to no avail. Last night I sprayed a ton of WD40 down there, it could not make things worse, but this morning it still will not turn.

So, how do I get this fixed? Can the lock be taken apart and cleaned or does the whole barrel need replacing?

And as the bike has the H.I.S.S. immobilizer, does that mean only Honda can fix it?

My sister is visiting today so she will help me get back home. Then I will need to schedule someone local to here then come back up from London to get it fixed. So I need to know who I can call (Honda or independent) and what to tell them so I can get it all done at once rather than them needing multiple visits.

At least my taking out breakdown cover has not been a waste of money!
 

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Phone an authorized Honda dealer and tell them what the lock is doing, and what you've already attempted to cure the problem. That will be enough info for them to decide what course of action you should take. The HISS immobilizer is Honda's answer to the auto industries "anti theft" control by placing a micro-chip in the OEM keys. So, as long as the original keys are present, a reputable locksmith should have no problems. And they'll be familiar with the technology. It may be you'll just need a new lockset. IMO, given the distance from home, I'd opt for a Honda Dealer, and just accept the higher cost.
 

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There are at least two other people here who have reported the same problem. Those threads might have something for you. Try the search function.

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Discussion Starter #4
I did try the search function, but unfortunately did not find anyone with the same problem. The only frozen lock was one literally frozen with ice!

airhead83, are you suggesting a locksmith should be able to fix the lock? The Honda dealer will definitely be the last resort if I cannot find any other solution as they should definitely be able to help. The call out will probably be expensive though, and it will probably meaning waiting until they schedule something. Which is why I hoped a local mobile mechanic would be an option.
 

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Discussion Starter #5
I have looked up the OEM parts costs, £250 for the ignition switch assembly, and £300 for the full lock set with petrol cap and pillion seat lock.

With labour and call out a Honda dealer would probably charge over £500 for that, the nearest official one being 40 miles away.

As I know what the problem is I could ask a locksmith, though I am not sure if they would be able to do any more than we already tried, lubricating, shocking the mechanism, and raking the pins. It does not look like there is a way to access the pins other than through the key slot.

So probably it means finding a local mechanic to see if they could do something, or at least give a half decent quote for a replacement, then the last resort of bankruptcy!

I am sure there are plenty here who would happily bypass the ignition, but only after breaking the steering lock, and this is already going to be expensive enough!
 

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I did a little searching and came up with some relevant results using the search terms lock, hiss, etc. I ran out of time looking for the specific posts I mentioned, but I thought I'd offer a thought. You could conceivably remove the stock ignition and replace with a non HISS one. It would require an ECM replacement, but you can find those for cheap on eBay. There is a how to for removing the barrel lock on here with good photos. Just a thought.

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Discussion Starter #7
I did see the replacement thread, but it is all getting a bit "messy" now and I do not have the time for creative solutions when they bike is over 150 miles away and not having my own transport.

Having called around, maybe I was conservative with the Honda estimate as a nearer independent garage quoted over £500. Plus the part is not stocked so it is a back order item so will take up to ten days to arrive however I get it. All the online parts dealers list it the same.

Another garage, though, said they had a professional locksmith who had fixed the same problem on other bikes, so that seems worth a try, and if not they can still do the full replacement.

So I wonder how lucky I am? So far not very, my mam died a month ago, and then on Friday my dad was taken to hospital with a perforated bowel (the surgery went well). Which is why I need the bike to be able to visit him as it is my only transport, and never had car lessons.

Going up tomorrow so the bike can be collected on Wednesday morning, giving me the rest of the day to learn the local bus network and visit my dad. I did consider renting a bike, but then I saw the costs which start at £65 for a CB125F.
 

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Very sorry to hear your misfortune, I'm sure it will turn better soon.
As for the ignition barrel. Hope that that locksmith will work his magic on the lock barrel. There's always an option to change the whole barrel - even with a cheap non hiss version - as the hiss receiver is separate from the ignition switch and can be reused. Mine has failed also, and i have a different barrel than the rest, so I use two keys at the moment - one for the ignition lock and one for the fuel tank and underseat storage.
Edit: just checked, Partzilla lists ignition barrel (showing two keys also) for 92.73 usd +shipping, so in case you can get a temporary solution to keep riding those could be ordered and used on your bike. (hiss transponder in old key, new key in the ignition barrel)
 

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Discussion Starter #9
Thanks.

From other threads and elsewhere I read it sounded as though the barrel was somehow connected to the immobilizer, so a plain one would not work. Comparing parts catalogues, it seems that are two versions of that part, one for U.S., California, and Canada models and the other for all other models.

https://www.bike-parts-honda.com/honda-motorcycle/assignment_spare_parts/35100MJWA01
https://www.bike-parts-honda.com/honda-motorcycle/assignment_spare_parts/35100MJWD12

There is quite a difference in prices between the U.S. and U.K. even where they are the same, so importing would be quite a saving even after shipping and taxes.

https://www.fowlersparts.co.uk/parts/5826936/cb500f-abs/handle-pipetop-bridge
https://www.partzilla.com/catalog/honda/motorcycle/2016/cb500f-a-cb500fa/handlebar-top-bridge

But if you are using the north American part on a H.I.S.S. model then obviously they must be compatible.

I will let the mechanic and his locksmith see what they can do. It is annoying it will take all of this just for what is probably a rusty spring. But if they cannot fix it I will double check with them about getting a different part, as they are not an official dealer they should be able to do that.

Even a cheap Chinese one from eBay will work as a short term solution, and you can get a U.K. sourced set for under £30. Though presumably with an O.E.M. lock the key design will be the same for the different territories, so a blank one with a chip could be cut to match the new key, but programmed to match the old one, to save carrying two keys (though if a lock set is unavailable then you will still need to carry both keys for the other locks anyway.)
 

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Discussion Starter #10
I am stupid, just worked out why the U.S. assembly and lock kits have different part numbers, they will include cheaper unchipped keys.

A lock kit from Partzilla, though, is $172.67. So around £200 with taxes etc. But if I then get a blank chipped key, get it cut, and reprogram it (which I could do myself, but would need to buy the cable) it will not end up being much of a saving. And would not include a spare key as it would if buying from the U.K. kit.

So really it comes down to paying the full price for a normal one key solution, or buy a cheap Chinese lock and have to carry around the old key for the immobilizer. But given how the Honda one had fared, I am not very confident in a very cheap Chinese one being a long term option.

I really hope the locksmith can fix it
 

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I give my bike and car ignition locks a squirt of lock lubricant every few months. WD-40, by the way, is not really a lubricant. It will free some stuck items, but as a lubricant there are far better ones.

Ralph
 

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Discussion Starter #12
Apparently GT85 is a good lube for locks as it contains PTFE, and is easily available. But yes, I would not have used WD40 unless it was a last resort and all I had. My normal quick trick for a stuck lock is scraping a pencil lead onto a key to make graphite powder, but I had already tried that unsuccessfully and this felt like a job where it needed to soak in something wet.

Do other people regular maintain their ignition barrel? I definitely will in future! Think I might place a ball of blu-tack on a piece of circular card board and then place that over the barrel as a cap for it when the bike is parked.
 

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That’s a great idea re blue tack. My bike is a 2014 and has lived outside in the elements since 2015. I spray Inox into the lock barrel from time to time. It’s been mostly trouble free. Only once had just had a touch of resistance. That was before using the Inox. Used Inox on petrol cap lock too when the key was not auto returning to default position when pressing the cap on to tank. Worked immediately to free it up.
 

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Discussion Starter #14
What the mechanic never said when I called him, and when he picked up the bike, was that his locksmith was near London! As the replacement lock is a back order part with an up to ten days wait, there was already going to be a delay. So the added time of transporting the lock and the locksmith's schedule would only be a problem if they fail to fix it.

Last week, when I came back up to my parent's house for the bike to be collected, I brought the spare key with me to see if it might work. Obviously, it did not. But what was interesting was comparing the keys. There are some very obvious "bite marks" on the key I had been using whilst the spare was perfectly smooth. And they were in the exact place where the breakdown mechanic had said the pins in the barrel were not releasing.

I spoke to the mechanic this morning who said the lock was being sent back today, then it should then be a quick job just to put everything back together. So hopefully I will get the bike back tomorrow.

Incidentally, last week he said he had contacted Honda about removing the lock, and they said the only way to do that was by cutting it off. Thankfully he ignored them.

But he explained what the locksmith had told him. The pins in the lock barrel have flat ends, but the stuck ones had been rounded off and that is what caused them to stick and not be released. Give the state of the key, this makes some sense. I have no idea how, or why only in that location, but the key and pins seem to have been grinding each other.

So it does not sound like rust or another simple maintenance issue. If anything I would have said it sounded like a design flaw, except for no one else seeming to have experienced this problem.

Recently when I had the bike serviced by my local Honda dealer they replaced the fork seals as one was leaking, but ti seems that the new one is leaking too. So I want to take the bike back to them, they charged enough so they can fix it, so I may ask if they can explain the key issue too.

Although Honda only offer two-year warranties as standard, British law guarantees a six year warranty period (five in Scotland), even if items are bought second-hand. So long as the fault cannot be considered misuse or normal wear and tear, and I do not see how it can be either, then I have a legal expectation of it being repaired. Which for Honda would mean a replacement.

A new lock would certainly be better than a repaired one, so maybe I can get them to do that for free? However, not only would I need to prove they are at fault, the warranty obligation is with the seller rather than manufacturer. Unfortunately I bought the bike online (from a Honda dealer) located over 150 miles from home and over 100 miles from my parents. So if I have to take the bike to them it would be quite a hassle that may make it not worth it logistically.
 

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I put a shot of WD-40 in all the locks every time I clean my chain. I have a travel size can of it in my chain maintenance kit. The gas cap is particularly prone to oxidization. If I don't do this then I end up with chalky residue gunking up my gas cap lock, making it hard to operate. I don't think this is a problem on the post 2015 models. It's a different gas cap on those models.

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