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This is confusing - a thread with links leading to another thread which turns out to have the same content with links back to the identical first thread!

Quis moderatied ipsos moderates?

 

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This thread should be renamed:

"CB500X engine failure, Apollo moon landings and holocausts"

 

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This is exactly what I expected. No response from you.

You can sling your trash, but when it comes time for you to be a man and answer a straightforward question about yourself, you duck out.

Since you didn't feel like answering the question, I will just assume you are 15 years old. Because that is how you act on here.

Have fun, kiddo.

Was that pun intended?

Seriously, lots of makers of vehicles issue recalls because things went wrong. Even expensive luxury products fail from time to time. It's embarrassing, but nothing is perfect and I'm sure by now the quality checkers at the assembly lines in Thailand have gotten the message.
Coulda been worse.

 

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If you think I am from the "current generation" I will assume you are a lot older than me at 40. I don't consider this an age thing. It is a " merchantability" issue. If you build something and sell it, it should meet a reasonable expectation of usability and dependability. I also realize that we are all human and mistakes happen. It is not the mistake that is important, it is how it is handled. I also am from the auto industry with experience over 2 decades. I believe in the philosophy that was taught to me by my customer service oriented sales manager that started me in the car business. His quote was "Give them the vehicle they thought they bought." Simple philosophy that keeps customers, and in the end benefits the dealer as well with referral customers, repeat business, and service and parts sales. The idea of holding a customer's feet to the fire making them keep a vehicle they do not want or trust after a manufacturer mistake or defect is bad business and will cost way more than the profit of that one sale. It is just antiquated thinking by small minds with little or no education or foresight. I have worked with plenty of these short term thinkers, and they don't stay in one place for long. Wonder why? No return customers. We will see soon enough what Honda's philosophy is. Is it short term, or do they look for the future business? I like the new Accord and buy a new car every year. I can promise you that the way this situation is handled will make or break that decision. Also, the dealers's slow and lack of communication has prevented my friend who I referred to my local dealer to move ahead and buy the bike he planned to buy. He has asked me about me experience and all I have shared are the facts of my experience. FYI, I spoke with the rep from Honda that was assigned my case. She was very polite, honest about policy, and said I would have an answer tomorrow. I respect that and hope they have a amicable solution. If Honda is willing to stand behind the engine for at least 30k miles or 5 years, I am willing to accept that. If they will replace my new bike with another, I will accept that as well. If they wish to cancel the deal and start all over I will accept that. However, if I am told to just to take the bike back on their word that, "It doesn't look like there is any damage" I will do everything in my power to never see that bike again. Until tomorrow.................

I agree with you on the first part - unfortunately it's the dealers who mess up Honda's reputation by giving poor service. They profit from the sale and then squeeze as much money out of you for service which you may not need. Or don't want to fix things they broke.
In that case you'd have to find a dealer you trust. As I wrote elsewhere, I sometimes do it the other way around - I check all the dealerships, see how the guys on the floor act, if they know anything about bikes and ride themselves. Then I look at the mechanics and their work space. Is it clean? Are they friendly? Or do they tell you not to cross that yellow line on the floor? Insurance says so, but in some places they don't care. I want to be able to talk to a mechanic when he's working on my bike. When I've found a good dealer I buy from them, no matter what brand, as long as it's not Chinese.
The red part is what I don't agree with. It is unrealistic to expect another bike or your money back. That way the dealer simply can't stay in business. He should fix the problem to your satisfaction, and then you get your bike back. That a problem occurred is unfortunate, but you can never rule that out. People pay top dollar for a Ferrari and then that thing breaks down! Water gets into some Rolls Royce cars because the chassis is hand-made. If you put it in perspective: you got a decent bike for a good price that has a small defect which will be fixed under warranty. Can't expect more than that.
If the shop says: "It doesn't look like there is any damage" I'd go to a shop qualified and honest enough to deal with the situation. Then I'd take the paperwork of the repair back to the first shop and tell them that they wouldn't see any damage if it bit them in the ass.

 

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How could anyone deal with a place that calls itself "Smokey Point Cycle Barn"?

Sounds like they haven't heard of the existence of a screw driver. No wonder they break panels off the bike.

Probably take a crow bar to the tank to get it off.

 

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Only experts working at the Smokey Bear Cycle Barn!

"The Service Department at Smokey Point Cycle Barn offers the experience of factory trained technicians with over 20 years of experience backed by frontline service advisors that know your bike and your service needs.

Our Service Department will show you our commitment to outstanding customer service and reaching beyond your expectations every time we see you!"

Washington - Honda, Yamaha, Kawasaki, Suzuki, Polaris | Motorcycle, ATV, Scooter Dealer | Smokey Point Cycle Barn | Marysville

Maybe give them a holler when they can rip off the plastics on your bike.

Contact the Smokey Point Service Department at (360) 530-7805.

 

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"Everyone assumes that the new motorcycle they buy will be trouble-free. In fact, many riders only buy new bikes to eliminate some of the repair problems associated with used bikes. However, motorcycles do develop problems and some are serious enough that they have to be fixed using a motorcycle recall program."

This is a quote from a site covering motorcycle recalls. Check it out:

2013 Motorcycle Recalls

This page covers 2013 recalls and the year isn't even over yet. Interestingly BMW, Ducati, KTM, Triumph, Victory and more are on the list but no Japanese makers.

 

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Honda customer service gave me a 1 year extension to my warranty. It was that or have to take legal action. I gave in and chose to accept it with the promise that there was no damage to my motor from the rocker pivot rod falling out. Hopefully, if there was any damage it ill show its ugly head within the next 2 years. Chances are i will sell the bike before that warranty expires, so good luck to the next guy. I really liked the bike before this happened. Let's hope I can learn to like it again. They adjusted the valves as part of the repair. Then said at 600 miles I should go it again. I think it is BS that in 565 miles that the valves could need to be adjusted again. I bought a 2013 Honda, not a 1993 Ducati right?lol Whatever Honda. Think my next CAR won't have an H in the grill. I can't afford to pull the valve train apart every 600 miles.(jk) Anyway, I hope you all have a better first month with your bikes than I have had. Ride safe out there! Thank you to those of you who shared your kind words and were mature enough to stay on subject and see my point of view.

If Honda says there was no damage I believe it; if there was, they'd fix it. I'm no mechanic but I see it this way: if the rocker arm doesn't work, the valves stay shut. No damage! No metal pieces falling into the combustion chamber. The valves weren't ground to pieces and fell through an opening.
Honda owned up. Honda gave you an extended warranty. Would they if they'd think it'll break soon? I don't see what else could they have done. Given you a brand-new bike? Get real!
Thanks for posting your plans to sell it to some other guy and wishing him good luck! It may be one of us.
I was mature enough to stay on the subject (apart from a few asides) and I saw your point of view. But I didn't agree with it.
Guess "The Mantis" lost his cool a bit because he feels the same as I do.
I don't like you.